How to Reach Us

-paintedporchbookshop@gmail.com is our customer service channel and we will respond to all tickets as quickly as possible. Customer service emails are responded to in the order they are received, so if you follow up with another email before we respond to your first email, you put yourself further back in the queue. Please be patient and kind! 

*Order issues reported after 90 days are not eligible for reshipment or reimbursement. 

What to Expect When Placing an Order

-Remember to verify your address and email before completing a purchase. You will be responsible for reshipment costs due to an insufficient or incorrect addresses. 

-Shipping estimates provided during checkout are only estimates and do not include order processing times. Please see below for more information on order processing times.

-You will receive an order confirmation email once you have successfully completed an order and will receive a shipping confirmation email with tracking information once your order has shipped. 

-If you wish to make any changes or cancel your order, please reach out to paintedporchbookshop@gmail.com ASAP and we will do our best to accommodate your request.

Order Processing

-Many of our items ship within 1 business day of placing your order. However we are a small operation and some items can take 2-4 business days to process and ship. During peak seasons, please allow 3-5 business days for your order to ship. 

-Occasionally we do offer pre-orders for certain items. These items will mention pre-order in the description and will ship according to the timeline given in the description

-Once your order has started the fulfillment process, we cannot make any changes or cancellations. This also includes address changes. 

-If you wish to make any changes or cancel your order, please reach out to paintedporchbookshop@gmail.com ASAP and we will do our best to accommodate your request.  

Shipping

Shipping estimates provided during checkout are only estimates and do not include order processing times. 

International orders

International orders may be subject to a customs duty or fee. We have no hand in it, nor are we informed when there will be a charge or how much it may be. 

I received a delivery notification but I haven’t received my order?

-Occasionally, USPS will update tracking as 'delivered' when the package has arrived at the post office that will be handling delivery. If you have not received your order, we recommend reaching out to your local post office or to USPS directly to make sure there was not a mixup with delivery. Please reach out to paintedporchbookshop@gmail.com if they are unable to provide any assistance. 

Returns/Exchange Policy

-We allow 7 days from the date your order is purchased in-store or delivered for online orders to request a return for a refund or exchange. Refunds and exchanges will not be offered after this 7 day period. 

-Please reach out to paintedporchbookshop@gmail.com for return/exchange inquiries. Please note we only replace items if they are defective or damaged. 

-You will be responsible for paying for your own shipping costs for returning an item unless you received a damaged or defective item. Shipping costs are non-refundable. So, if you receive a refund, the cost of shipping for your order will be deducted from your refund.